In terms of prices, BT can generally be beaten, but any financial saving has to be weighed against the speed and reliability of performance, and the various extras that BT provides. This costs an extra £10 on top of your chosen plan. It appears BT delivers good performance with its faster services but isn’t doing enough to help customers on lower-end fibre packages, where the speed limitations are more severe and every Mbit/sec counts. For instance, BT charges £39.99/month for their Full Fibre 100 plan which has download speeds of 150Mbps. This includes parental controls, spam filters, anti-spyware and antivirus protection and a pop-up blocker. BT Smart Hub review - a super-fast ISP router, Sky Broadband (2020) review: A decent ISP, but keep an eye on your bills. What Hi-Fi? This is our most reliable, fastest broadband with a pure fibre optic cable straight into your hom or business. However, in almost every case you could save money by choosing a different broadband provider and neither the speeds nor the customer service are strong enough to make it worth sticking with BT. Expert Reviews™ is a registered trade mark. We want you to feel confident our fibre broadband won’t you down. By What Hi-Fi? Our website is completely free for you to use but we may receive a commission from some of the companies we link to on the site. Solved: I've received 2 letters from BT offering an "exclusive free upgrade to Full Fibre 100 with BT Halo 1 for £0 extra per month". This comes with average download speeds of 100Mbps for £29.99 per month - … Ultrafast Fibre 100 gives you 145Mbits/sec average speeds for £39.99/mth, rising to £47.99/mth at the end of the 24 month contract. Disgusted with BT customer service. > Our Stay Fast Guarante. 250Mb. Our registered address is: The Cooperage, 5 Copper Row, London, England, SE1 2LH. First month only £5, then £9.99 per month, cancel any time. are to upgrade to Full Fibre 100 with BT Halo1 for zero extra cost per month. Speed Test (check your broadband speed instantly using the most accurate UK based speed test) Broadband Quality Monitoring (continuous monitoring of your broadband quality) Download Test Files (test files of varying sizes to help users diagnose problems with their broadband connection.) Fibre to the Premises (FTTP) based service. To put that in perspective, Sky's equivalent service is just £20/mth. Full Fibre 300 - £39.99/month, 300Mbps; Fibre 1 - £26.99/month, 50Mbps; Speeds Available: Up to 300Mbps Setup Cost: £9.99 Speed Guarantee: Yes … If you live in a home with spotty Wi-Fi then it may be time to check out BT Complete Wi-Fi. Best headphones 2020. All BT Broadband customers get free BT Wi-Fi, meaning they can connect at five million BT hotspots in the UK (and BT Fon hotspots around the world), potentially saving a fortune in data charges. The reliability and stability of its connections, allied to unparalleled access to ultrafast fibre and various added extras, may seem more valuable than the prospect of saving money with another provider. You can't use the Complete Wi-Fi discs with Sky, Plusnet, EE, Virgin Media or any other household-name supplier. Head of customer service needs replacing, more staff need employing and better training provided! For new Fibre 100 customers that sign up for 24 months. money.co.uk is a trading name of Dot Zinc Limited, registered in England (4093922) and authorised and regulated by the Financial Conduct Authority (415689). General. Left Sky on the pretence BT were still the best, evident I was wrong! Ultrafast Fibre Find out about new Ultrafast Fibre from BT - the first and only fibre broadband with a 100 mbps speed guarantee. BT is the parent company of Openreach, which operates the biggest fibre network in the UK and is currently upgrading connections nationwide to meet the government’s ‘gigabit capable’ roll-out. Compare . If you are offered BT’s Unlimited ADSL broadband package, it will set you back £27/mth with an upfront cost of £30. Cannot even change back … In today's video, I give my impressions on the BT's new nearly gigabit consumer broadband internet! BT give you the choice of ADSL or various different fibre broadband speed options backed up with an award winning BT Smart Hub wireless router (formally known as the BT Home Hub). Best cameras for videographers. An average speed of 145 Mbps can stream multiple HD films at once, and is more than enough for serious online gamers. Users who live in areas where fibre broadband isn’t available will have alternative means to speed up, with BT promising these customers access to 4G, 5G or full fibre broadband instead. Funnily enough, BT and TalkTalk held the same position in Ofcom’s most recent customer satisfaction survey (released April 2019). How is Full Fibre installed? I recently signed up to Fibre 250 and have been impressed on the whole. An average speed of 145 Mbps can stream multiple HD films at once, and is more than enough for serious online gamers. Beyond this, you can expect one of BT's Smart Hub routers, BT Virus Protect anti-virus protection for up to 15 devices, and the option of Complete Wi-Fi, where BT provides one or more Wi-Fi Disc mesh Wi-Fi units to guarantee speeds of 30Mbits/sec (or your guaranteed broadband speed, if lower) in every room of your house. Hardware Reviews (ARCHIVE) Reviews of broadband routers and modems. BT now offers five fibre-optic packages, with slightly confusing names. ! And while a report from Ofcom suggests BT customer service outcomes have improved lately, the company’s reputation in this area could still use some work. BT Broadband offers a comprehensive range of broadband options, and it’s widely available. If you’re a BT Plus customer it’ll cost an additional £5 per month, or for standard BT Fibre customers (Superfast Fibre Essential, Superfast Fibre and Superfast Fibre 2), £10 a month. In short, BT Broadband offers a range of high-performance, reliable broadband and TV packages that will meet the needs of most households. BT seems to be limiting sales of its ADSL broadband package, and it only appears as an option on the BT Broadband website in some areas (possibly those where fibre is not yet available). If you’re living at an address that has access to full fibre broadband from BT, you can currently choose from the following three full fibre plans: Full Fibre 100 has an average download speed of 150Mbps and an average upload speed of 30Mbps. THE latest report from Ofcom is in and it reveals the best and worst broadband for complaints in the UK. Shares. Copyright © Dot Zinc Limited 2020. BT actually came last of our seven major providers overall, with more than a third of customers surveyed saying they would not recommend the service to a friend. Fibre 100 (145Mbps/28Mbps) – This is the quickest of BT’s superfast broadband services, available to those who live in areas with Gfast or FTTP. Is Full Fibre available in my area? You can check which services you can receive using the postcode checker on the BT website. BT’s faster Ultrafast services also deliver on their claims, with averages of 145.5-148.1Mbits/sec and 300.5-304.1Mbits/sec. BT sells an extensive range of TV services either as an add-on or as part of a package with broadband. How to insure yourself to drive someone else's car, How to claim on your mobile phone insurance. If you’re thinking of switching, read our BT broadband review here. At the same time, BT isn’t short of less happy punters. BT does offer two Full Fibre broadband plans, which is Fibre 100 and Fibre 250.The Fibre 100 broadband plan features Full Fibre speeds of between 126 Mbps and 138 Mbps. BT Virus Protect works on compatible PC/MACs. Inclusive and add-on call plans. 455Mb . BT is not the cheapest option, but neither is it the most expensive. Have you recently ordered Full Fibre? Thanks to its links to OpenReach, BT is one of the few providers selling ‘full fibre’ FTTP services, where the fibre connection doesn’t stop at the streetside cabinet but makes it all the way to your home or business. With infrastructure being upgraded all the time, fibre is rapidly becoming the norm, giving consumers faster speeds and more stable connections. BT (formerly British Telecom) is the UK’s biggest broadband provider. We don't sell your personal information, in fact you can use our site without giving it to us. Broadband speed Ultrafast fibre. BT Broadband review: BT Superfast Fibre. Price from month 13 currently £42.99 a month. It currently offers five fibre options on its website, and gives average download/upload speeds for each: Fibre Essential (36Mbps/9Mbps) – This is BT’s cheapest fibre option. However, these are only available to around a quarter of a million UK households at the moment. But you can only sign up and get the WiFi Guarantee if you're a BT fibre broadband customer with its Smart Hub 2 router. This package gives an average speed of 10Mb. Notably, the price currently shown online for this basic broadband package is identical to that given for BT’s Fibre Essential package for new users (existing users can get personalised update offers by logging into the BT website). It’s charging premium prices, but it’s not the premium choice. Today I decided to upgrade to Halo 2 - Fibre 250 (was already on Ultrafast 2 Plus) but while I was looking around on the BT site I found what appears to be a whole other deal, Full Fibre. 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