RESET - Reboots the cable modem or reset the cable modem settings. FYI, this is Vantage in CT. there is a new firmware for that modem 5d23 at the end just came in the last 2 weeks. Hi, looking for some help and recommendations regarding intermittent internet drops at my home. I started. WoW Internet W/Ultra TV Behaving Erratically Frequent D/Cs, [FIOS] Coming back to FiOS, want to keep MOCA connection, [Internet] Frontier Internet Keeps Dropping, Arris SB8200 drops internet connection sporadically on Comcast Network, Internet goes down for a few seconds every hour, at least, Arris NVG443B constantly dropping internet, « Bypassing required ISP supplie router (Vantage Fiber service in CT), Frontier only currently offering up to 100mbps fios to new customers », The Cost Of Broadband Is Too Damned High; Google Suffers From Outage And Slows The World Down; + more news, Space X Gets $886 Million From FCC To Put Very Small Dent In U.S. Broadband Gaps; + more news, RDOF Auction Results Already Raising Questions; NTCA Members See Big Gains In Rural Gigabit Broadband; + more news, Direct Comparison: 5G In The USA And China; What A Biden FCC Means For Social-Media And Internet Regulation; + more news, Report: COVID Fuels Strong Broadband Subscriber Growth, Higher Margins - Will Be Hard To Repeat In 2021; + more news. I have and they told me the modem is not the issue. Literally the worst modem I’ve had from them. Every single day at least 5 times a day my router drops internet. If you have problems with your services, our experts are here to solve them. Notice that I cannot access a banking credit card site. We made a comparison of ARRIS SURFboard DOCSIS 3.0 Cable Modem Plus AC1600 Dual Band Wi-Fi Router, 343 Mbps Max Speed, Certified for Comcast Xfinity, Spectrum, Cox & more free shipping stores, features, and prices over the last 2 years for you at cablemodem. Also surfboard sbg6700ac rb docsis 3 is one of the best sellers in ARRIS, Arris Gateway Modem Router, Arris 6183 and A in 2020. Initial modem was great then after the first full months bill was paidwe had the same issue mentioned above (losing internet connection to the modem). And the second tech put another one. I have had similar problems with Frontier FIOS...similar, but not exactly the same....with my NVG468MQ router. I had Frontier come and check it out and upgrade my firmware but it hasn’t helped. Arris SB8200 drops internet connection sporadically on Comcast Network; ... but all they want to do is reboot the modem and run speed tests. That modem is a good one I have installed hundreds of them. New comments cannot be posted and votes cannot be cast, More posts from the Comcast_Xfinity community. We have no filter.could be almost anything from what I've read. Day 2 of technicolor modem. Id like to have it working but with it enabled, like clockwork every 200 minutes my router will reboot itself. The nightly dropping might be for the maintenance window in your area but your Upstream is too high so that might be why it isn't coming back online. If you have questions about your services, we're here to answer them. Appreciate your help! Again, when PPP connection is on, Speed … The SB6141 is a DOCSIS® 3.0 Cable Modem that provides you with 343 Mbps download speeds –perfect for things like streaming HD Video, online gaming, shopping and downloading. Press question mark to learn the rest of the keyboard shortcuts. They think that the issue is that one of the power company's lines has a short in it somewhere that's causing the interference. Blown away by generosity, a big F*** Off to 2020, and Happy Holidays! Removing one of the splitters would bring the Upstream down but would them put your Downstream power very close to the max receive power. Check where the coax cable is connected into the wall coax jack and make sure that is tight and secure. I have asked for a replacement of this same modem because mine is fried. It supports IPv6 – the latest internet standard and is compatible with major U.S. Cable providers. It mostly occurs around 1am - 2am. Thought it was a setting in my computer but tried on other devices on the network and they did not work as well. Arris has a good line of cable modems, some which can also support other communication plans and features such as Xfinity's voice service. Try. We investigated Arris Touchstone TM822G DOCSIS 3.0 8x4 Ultra-High Speed Telephony Modem bargains, product reviews, and prices over the previous 3 years for you at cablemodem. Dont know if it helps your problem - my reboot issue with modem stopped when I disabled 5mhz wifi. Thanks for the reply guys. Recently got a new arris TM1602 modem from Spectrum to accommodate my updated speed. Just an FYI: You can ask for a credit for your service from the time you reported it until it is fixed. I have a 3 year old ARRIS SURFboard SB6141 DOCSIS 3.0 Cable Modem connected to an Apple Airport Extreme. Light on modem disconnects (turns orange) and then automatically reconnects in about 30 or so seconds. They have supplied their modem to me and it speeds checks @ 195 MBPS when my desktop is wired directly through my home wiring Cat5e cabling. Frontier sent a new router,still resetting itself every 10 to 30 minutes.Haven't had a problem for a year.then last 2 months have been awful. I can assist with your ongoing internet issue. Who knows what could go wrong and how many more years it would take to resolve the issue. In some cases, this can result in intermittent drops of wireless connections. noticing inconsistent speeds and tested my speed using speedtest.net as a. baseline with the same server. Is this happening when you are connecting wired, or wireless? I've been using the same modem, on the same speed tier, with the same TV package. We are experiencing the SAME THING. To get started, please send me a Modmail message here and include your full name, service address, and account number so I can access your account. This test is at a distance on the second floor from the Technicolor xb6. To disable band steering, please reference Article # 17782 - SBG10: Band Steering Setup. I used to have the Arris SURFboard SBG6782AC DOCSIS 3.0 and experienced all sorts of drop outs (often enough that I had plugged it into one of those lamp on/off timer things, and punched it every morning at 2am). Just moved and having similar problems, like clockwork approx 200 mins the modem goes through start up sequence. Ask them to just mail it, and install it yourself. higher and stay consistent. I have moved into this new apartment in Santa Clara and have been having internet issues since then... We have SB6183 as our modem but it frequently drops from the internet. (I'll spare you the full back story, but I will confirm that most everything bad people say about Frontier is true!). Check the coaxial cable going into your modem. Upstream signal should be no higher than 54 dBmV. Loose coax cable can cause intermittent connections and internet connection drops. If those are your levels with two splitters that means your signals at the side of your house are at best 30 dBmV down and 50 dBmv on the return path. Solarwinds "Orion" may be compromised,linked to FireEye? Like other cable modems, each model is rated for a different upload and download speed, which affects how fast pages, … Disabling band steering can eliminate these intermittent drops. TestMy.net's speed test database stores information on millions of Internet connections. Frontier is the worst Fortune 500 company to ever exist. I will work diligently to ensure resolution. If there’s are any numbers you’d like me to post to help you, please let me know. I'm hoping that was the issue and that it helps anyone else having the same issue with similar equipment. Just got home from work. Anything I should look for in the router settings? My speeds directly out of the modem are 300M or. Disabled iPv6 and going to give it a test run now. If IPv6 is turned on in the NVG443B, try turning it off. Shaw should not be selling the Arris xb6 version which drops connections and struggles with speed. Working with a Frontier tech, on second modem same timing etc on both. The solution is consistently to disable IPv6 (link-local only) in the device settings. Press J to jump to the feed. Official Response Inside. I have had 5 scheduled appointments and still no modem this happened on June 4. My ‘ Atlantic Broadband ‘ Internet speed had been steadily falling for … Both of our iphones and our Windows laptop will connect to the 5G network but will say there is no internet connection. Make sure it is tight and secure (you shouldn't be able to easily unscrew the coax cable into your modem). Cable modem constantly drops, requires reboot to reconnect. Anyone in the market for a speedy new modem should take a look at this: ARRIS Surfboard modems and modem/router combos are on sale today only at Amazon. Skip to main content.ca Hello, Sign in. Welcome to the Xfinity community! High Speed Internet / Voice 4-Port Modem (ARRIS TM804) for use on the Optimum network - Supports Optimum Voice (4 lines) - SKU 798955 $149.00 4-port modem with backup battery support that is approved for use on the Optimum network. I called this morning and was told: "you do not have to be so rude"...so I am trying to be mindful of my word choices now with Comcast. What I ended up doing was buying a different cable modem (I don't rent one from the cable company). Asus router: Your ISP's DHCP is not functioning properly. Follow up question: how to get a competent tech? Sorry to hear this still has not been corrected. We need someone who cares about their business, customers, and the service they provide. DG3270 Modem Gateway consists of 4 Ethernet gigabit ports , one internal electricity supply and a USB 2.0 connection designed for home based and small office network places. When the tech came everything worked flawless of course, and half an hour after he left everything was the same. Our community is your official source on Reddit for help with Xfinity services. ARRIS SURFboard SBG7400AC2 DOCSIS 3.0 Cable Modem & AC2350 Dual-Band Wi-Fi Router, Approved for Cox, Spectrum, Xfinity & others (black) 4.5 out of 5 stars 2,313 $145.98 Arris WBM760A Touchstone DOCSIS 3.0 Cable Modem: Amazon.ca: Electronics. When I patch into the router like always, my speed. I seem to be having a similar problem with my NVG443BQ, but only with the 5G wireless. The ARRIS SB6190 has the following ports available on the back of the modem. Featuring tri-band design with 12-channels for Gigabit speeds for the … I had this problem and called my support representative. Field techs have been at my place constantly. I've flagged your post to the mods, /u/lilyelflu. Appreciate your help! The Touchstone TG1672 DOCSIS 3.0 Data Gateway is a 16x4 advanced gateway product. And you can get a refurbished model for half the price which is even better! It aggravates me that the tech who installed it initially told me he was wary to install it because he has heard of this issue before. Great troubleshooting, and interesting even though I have FiOS service. Below I've put the log by date of drops … I think I may have figured it out. I signed up ATT fiber internet with this modem BGW210 almost 2 weeks and there are 3 tech visits already with issue. When I connect the modem to my AC1900(R6900)router( using a Cat6 cable)and only use one LAN port and the same cable (Cat5e) system, the download speed drops to 62mMBPS with or without the radio turned off. speed drop now from my modem once connected via Cat5 from the router. So, the magic and wonderful reddit, what's the answer for this mysterious problem? After the gateway is successfully connected to the network, the Power, Receive, Send, and Online indicators illuminate continuously to indicate that the gateway is online and fully operational. I also have the same issue you are having. Factory reset the modem. Do you want to research connection speed for Arris Group?TestMy.net's Download Speed Test and Upload Speed Test log connection information to allow users to research real world Internet speed test results. The Touchstone DOCSIS 3.0 8x4 High Speed Modem CM820A delivers ultra-high speed data access to cable service subscribers homes and businesses. The link aggregation setting was set to on. Designed to support the services desired most by advanced users, the CM820A enables the home or small business user to address productivity In that set up, my Cox Comm wifi down load speed runs around 150 mbps tops (the service I pay for is 300 mbps max). 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