Our team of specialists will contact you to confirm what additional work is needed and how long this will take, usually within four weeks from the date your order was placed. 1. Unlimited anytime calls to UK landlines and UK mobiles excluding the Channel Islands. When you replace hubs or boxes, or leave BT, please return those items to us. 4K/HD Add-on: For customers taking BT Sport 4K: Selected content available in 4K. Compatible line required otherwise £49.99 connection charge may apply. BT Cloud: You need to activate the service yourself. BT Sport on Talk Talk (12 month contract). This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Sky box and active viewing card required. Full Fibre). NOW TV Boost: For customers with NOW TV content. You must not attempt to share, edit or adapt the content made available to you. BT Halo Broadband benefits BT Cloud: You need to activate the service yourself. A second hand device locked to BT, bought from eBay, Gumtree or handed down etc. The exception is where you've ceased your BT Mobile service and have paid your final bill which would include the early termination charges. Requires £50 activation fee upfront. You can pay for Line Rental Plus by any method unless you take another service that requires payment by Direct Debit. Full HD & Dolby 5.1 on selected content only. Includes BT Virus Protect, 200GB Cloud and a BT Home Hub (unless BT has already provided you with one). Click run when prompted. 84% UK 4G coverage as of December 2019. Sometimes, we won’t be able to get your device to you within 30 days of the official launch date (because of high demand, for example). BT Cloud: You need to activate the service yourself. 150 calls or 1000 minutes a month to 0845 and 0870 numbers. Speeds vary by location, coverage and demand. The Dedicated Connection package comes with a free second-line install and BT Halo 2, offering BT’s Keep Connected Promise – where BT will send out a 4G mini-hub in the rare event they have a problem with their broadband. Britbox is for your personal, non-commercial use. 0800 numbers and calls to voicemail included. Subject to availability, minimum line speed and computer specification. Subject to availability, minimum line speed and computer specification. If you’re a new BT Mobile customer or an existing BT mobile SIM only customer you can apply to pre-order selected mobile handsets. BT Cloud: You need to activate the service yourself. The latest movies to rent or buy on BT Store.Pause, record and rewind these channels on your BT TV set top box. Up to four claims a year. Requires minimum 400kbps line speed or good Wi-Fi/3G/4G and a compatible device. 5GB SIM – Monthly price £10 a month for BT Broadband customers; £15 a month for non-BT Broadband customers. For new Fibre 2 Unlimited customers that sign up for 24 months. BT reserves the right to suspend or cancel the offer at any time. Service numbers beginning 084, 087, 09 and 118 have an access charge of 30p per minute plus a service charge set by the company you call. Includes BT Virus Protect, 200GB Cloud and a BT Home Hub (unless BT has already provided you with one). You're using an old version of your internet browser, which is fine for browsing but no longer secure enough for online payments. ‡. You can re-activate at any time but you will need to add all of your settings again. BT Cloud: You need to activate the service yourself. Got a Reward Card to claim for BT Broadband? BT doesn't support activities that infringe the copyrights of the holder. Compatible line required otherwise £49.99 connection charge may apply. Providing the Broadband installation service to you. Subject to availability, minimum line speed and computer specification. BT Virus Protect works on compatible PC/MACs. Customers who have purchased plans costing less than £15 per month (including Broadband discount), or less than £20 per month (excluding Broadband discount), please choose another Sport option through. For more details see www.britbox.co.uk/terms. First visit from BT/Openreach an engineer checked possible routes form the nearest pole to the house. Min line speed and compatible equipment required. Excludes Multiscreen. A 10m cable will be provided. Complete Wi-Fi extends your wi-fi signal so you can browse, stream or game anywhere in your home. Whatever your business size, we understand that keeping in touch with your customers, clients and colleagues is essential. One minute minimum call charge. Your Fibre service will usually be provided via a fibre cable running between the exchange and your street cabinet, then a copper cable from the cabinet to your home. Big Sport – All Sky Sports channels, bringing you the Premier League, Formula 1®, golf majors and much more with the NOW TV Sky Sports Pass, which has a retail value of £33.99 per month. If the kit is not returned, you may be liable for a charge. £20 activation charge applies. Subject to availability. Speeds vary by location, coverage, and demand. You can cancel at any time within the free 7 day trial period, and you’ll still be able to enjoy your NOW TV pass for free for the full 7 days. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. speed 12Mbps) required. A 12-month minimum term applies for new line rental contracts. If you exceed your 500 Minute calling plan allowance two months in a row we’ll move you onto our Unlimited Minutes plan. BT Virus Protect works on compatible PC/MACs. BT Halo offers Our Price Promise, a Keep Connected Promise, Fastest 4G speed and double data (or more subject to offer) on your BT Mobile plan. Includes 1000 GB Cloud Storage, BT Virus Protect and a BT Smart Hub. You can do this at bt.com/mobile or by calling us at 0800 032 6624. If you don't want your number to be obtained through Caller Display or Call Return (1471), dial 141 before making your call. If not, scroll down in Watch Now until the offer appears. Available to new and existing non-HD BT Sport customers that watch BT Sport on Sky or BT TV with BT Superfast Fibre. Sky send one additional disc and guarantee 3 Mbps or money back. If additional work is required, this may take longer than the initial set-up time provided and there could be additional costs. How can I find out what broadband speed I could get? Service is on demand content only. 2GB SIM for the price of 1GB – Monthly price £7 a month for BT Broadband customers; £12 a month for non-BT Broadband customers. As well as installation costs, there is usually a £9.99 delivery charge for your BT router. For full terms see bt.com/legalstuff. Payment by Direct Debit. You can have a maximum of one for minutes and one for data at any one time. We use necessary cookies to make our site work. Connection charges may apply for new connections. Price from month 13 currently £52.99 a month. Each NOW TV Pass has its own free 7 day trial. BT Virus Protect works on compatible PC/MACs. BT Mobile Reward Card will be sent to the address where we delivered your BT Mobile product If you end your agreement for service before the end of the minimum contract period you'll have to pay an early termination charge. Deal includes: iPhone 11, iPhone 11 pro, iPhone 11 pro Max, iPhone XR, iPhone SE and iPhone 7. Subject to availability, minimum line speed and computer specification. Your back-order isn’t confirmed until you get this. Payment is by direct debit and subject to credit status. USA Data Roaming add-ons are no longer available for sale. 24-month minimum term. BT Cloud: You need to activate the service yourself. Terms apply. BT Virus Protect works on compatible PC/MACs. If your pre-order is confirmed, we’ll aim to send your new device to you within 30 days of the official launch date, unless we tell you otherwise. What we provide. Subject to availability. For new Full Fibre 900 customers that sign up for 9 months. For residential customers on a BT Calling Plan. Line Rental included in monthly cost. BT Cloud: You need to activate the service yourself. Hi all, I’ve just signed up for BT’s FTTP after receiving a leaflet in the post from Openreach telling me the service is now available in my area & was hoping someone could tell me what to expect from the installation?. Compatible line required otherwise £49.99 connection charge may apply. You can only access BT Sport in the UK. Compare 'free' broadband packages with no installation costs from top UK providers, including BT, Sky, TalkTalk, Virgin Media and more. BT Virus Protect works on compatible PC/MACs. Most providers, including BT, will offer you free phone line installation if you sign up to a broadband package with them. If your line won't support our top speed, we'll offer the best speed available. If we need to change the installation date, we will try to contact you as soon as possible before the scheduled installation date. You can only access BT Sport in the UK. Also included when you opt in are: BT Privacy Caller Display, Anonymous Call Reject, and Free 1471 call return. Opt-in is required. Dedicated UK and Ireland-based Support: we may route your call outside the UK and Ireland under certain circumstances. 700 inclusive anytime minutes to UK landlines, UK mobiles and 0845 and 0870 numbers excluding the Channel Islands. Includes 1000 GB Cloud Storage, BT Virus Protect and a BT Smart Hub. You may cancel your agreement for the service at any time before the engineer starts work on the installation. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability. Prices and terms subject to change during the contract term. No Limits Plan:New and existing BT Halo customers taking selected BT Mobile plans. £50 discount code available to new BT Mobile SIM Only customers against the purchase of selected mobile phones on the, This offer is available on the following eligible plans. Applies for the duration of your fault only. Access to content outside of the UK and the ability to watch on other devices are subject to the terms and conditions of Britbox. G data for free in the event that your main broadband connection goes out. You can see details at: All services are subject to BT's standard terms and conditions which are at, Discounted price for homes with broadband from BT (excludes business). Samsung FE – 100GB for £41 - Save £144 Available to new and existing BT Mobile customers. For new Fibre Essential customers that sign up for 12 months. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. BT Halo offers Our Price Promise, a Keep Connected Promise, Fastest 4G speed and double data (or more subject to offer) on your BT Mobile plan. The Call Return feature of BT 1471 costs a fixed fee of 35p. £47.99 a month from month 25. Keep Connected Promise:  See BT Halo terms. Includes a BT Home Hub (unless BT has already provided you with one). Early termination charge may apply if you stop your service in the first 24 months, see, BT Reward Card is available to new and existing BT Mobile customers ordering the service through. Terms apply. Other providers may charge anything between £20-£60 for installation … You'll need to pay any additional call charges by Direct Debit. Sky Sports Mobile Month Pass excluded. e.      install a single additional cable / socket if needed in order to connect your BT Broadband Service. £67.99 a month from month 25. BT Mobile Reward Card will be sent to the address where we delivered your BT Mobile product If you end your agreement for service before the end of the minimum contract period you'll have to pay an early termination charge. Content is variable and may be withdrawn at any time. Includes 1000 GB Cloud Storage, BT Virus Protect and a BT Smart Hub. Subject to availability, minimum line speed and computer specification. 6. For new Full Fibre 900 customers that sign up for 24 months. Prices and BT Sport content subject to change at any time. Terms apply. (You can still carry on using it until the date of your next bill and we won't charge you again). Includes BT Virus Protect, 200GB Cloud and a BT Home Hub (unless BT has already provided you with one). This charge applies whether or not the call is connected. Our Price Promise: annual price changes still apply. BT Virus Protect works on compatible PC/MACs. Check your speed at bt.com/speed. Before we can accept your request you’ll have to pass credit checks. Any change will be at the standard price as set out in our, Australia includes the Christmas Islands & Cocos Islands. BT reserves the right to remove the offer at any time. HDMI connection required. The guarantee only applies when your Smart Hub2 is connected to the internet and it does not cover broadband faults. Includes BT Virus Protect, 200GB Cloud and a BT Home Hub (unless BT has already provided you with one). You can see details at: bt.com/termcharges, All services are subject to BT's standard terms and conditions which are at bt.com/legalstuff. If your BT Business Broadband service fails, BT will automatically restore your broadband service through our 4G Assure service. Fibre-to-the-Home (FTTH / FTTP) broadband installation – BT Openreach (from BT, Sky, TalkTalk and similar ISPs) The route to getting Fibre Broadband. Our Price Promise: annual price changes still apply. When you first buy an Add-On, it lasts until the date of your next BT Mobile bill. For new Fibre 250 customers that sign up for 24 months. Maximum of 2 devices may be used simultaneously. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Compatible device required to stream content –see www.britbox.co.uk/help. For Broadband Unlimited customers, taking Essential or Sport: as you will not have sufficient line quality and speed, content is only available in standard definition. If the Broadband and TV installation service cannot be provided for reasons outside our control you will not be charged. If you prefer, you may also drop your items off in an EE store (see. Your BT Reward Card is issued by Blackhawk Network (UK) Ltd​, an Electronic Money Institution authorised in the UK by the FCA with Firm Reference number 900023; pursuant to license from Mastercard International​. Includes BT Virus Protect, 200GB Cloud and a BT Home Hub (unless BT has already provided you with one). You have a total of 60 days to return your items and which includes the time taken for us to send out a jiffy bag. For new Full Fibre 300 with Halo 2 customers that sign up for 24 months, £63.99 a month from month 25. 3GB SIM – Monthly price £9 a month for BT Broadband customers; £14 a month for non-BT Broadband customers. Includes BT Virus Protect, 200GB Cloud and a BT Home Hub (unless BT has already provided you with one). Where calling plans include a set number of minutes we always round up to the nearest minute. You must redeem your discount code within 9 months of our order confirmation email. NOW TV account required and terms apply. Service numbers beginning 084, 087, 09 and 118 have an access charge of 30p per minute plus a service charge set by the company you call. Your actual speed will depend on home wiring, Wi-Fi connection and time of day. One minute minimum call charge. The automatic switch over to 4G is subject to you having adequate 4G signal and power at your site and 4G broadband speeds may vary. >> BT Broadband: Register (or login) on our website and you will not see this ad. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. If this payment fails (for example due to lack of funds), your pre-order may be cancelled. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Available to new customers and existing BT Mobile SIM-Only or Family SIM customers. This is because calling 1571 may lead to a chargeable call. Compatible line required otherwise £49.99 connection charge may apply. For new Fibre Essential customers that sign up for 24 months. For new Full Fibre 900 customers that sign up for 24 months. BT Virus Protect works on compatible PC/MACs. UK only. See bt.com/prices for more information. Includes BT Virus Protect, 200GB Cloud and a BT Home Hub (unless BT has already provided you with one). This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Cookies on BT.com. Broadband installation vs Coronavirus Hello, I have moved in my new home taking BT broadband with me. Subject to availability. You're not unable to unlock within the first 6 months of your contract. Broadband. Sometimes, we won’t be able to get your device to you within 30 days of the official launch date (because of high demand, for example). Payment by Direct Debit. £35 activation charge applies. Subject to availability, minimum line speed and computer specification. BT Cloud: You need to activate the service yourself. To block nuisance calls you need the Caller Display service to be active on your account. We'll send you an email confirmation once the order is placed. Which broadband providers offer free installation? BT Virus Protect works on compatible PC/MACs. To see if you can get fibre broadband use our broadband speed checker. We'd also like to set optional analytics cookies to help us improve it and provide services like live chat support, and targeting cookies to show you content think you would be interested in. BT Virus Protect works on compatible PC/MACs. BT Virus Protect works on compatible PC/MACs. £3.54 a month. 30 day rolling plan requires 30 days cancellation notice. Payment by Direct Debit. Payment by Direct Debit. 24 month minimum term. 4G Assure works over copper, fibre and static IP. For new Full Fibre 900 customers that sign up for 12 months. Sky box and active viewing card required. Offer excludes existing BT Sport Second Box customers. BT Sport on Sky TV requires Sky box, active viewing card and 12-month BT Sport contract. There is no cash alternative to this offer. Terms apply. Subject to availability, minimum line speed and computer specification. Please follow these instructions to complete the process. If you need to change or cancel any appointment date, you must tell BT at least one working day prior to the scheduled appointment or we may charge the equivalent of the installation charge. For new  Fibre 250 with Halo 2 customers that sign up for 24 months. If you're just signing up to line rental, however, BT charges £130 to either activate an old line or install a new one. Your actual speed will depend on your location, phone line, home wiring, Wi-Fi connection and time of day. £6.50 a month from month four. You must claim your Reward Card once your broadband is installed and you have 3 months from this date to claim. Sky box and active viewing card required. Mobile Handset and SIM prices may change at anytime during the contract. Before we can accept your request you’ll have to pass credit checks. Subject to availability. Applies for the duration of your fault or home move only. Mastercard® is a registered trademark of Mastercard International Inc. Blackhawk Network (UK) Ltd’s company registration number is 05802971 and its registered office is at Westside, London Road, Hemel Hempstead, HP3 9TD. NOW TV account required and terms apply. Your 7 day free trial will start from the date you place your order. Terms apply. For new Fibre 2 customers that sign up for 12 months. Service numbers beginning 084, 087, 09 and 118 have an access charge of 30p per minute plus a service charge set by the company you call. Keep Connected Promise: You’ll need to contact us to report the fault. Terms apply. Unlimited anytime calls to UK landlines and UK mobiles excluding the Channel Islands. What are download speeds and upload speeds? It must be taken with a standard BT Sport subscription. Includes BT Virus Protect, 200GB Cloud and a BT Home Hub (unless BT has already provided you with one). BT sends additional discs to guarantee at least 10 Mbps in every room of your home. If you still can’t get a strong signal we’ll give you a one-off credit of £100 off your next BT bill. No other provider offers a faster Wi-Fi Speed Guarantee than BT. For new Full Fibre 100 customers that sign up for 12 months. Wi-Fi connection required. Discounted price for homes with broadband from BT (excludes business). See full BT Halo terms. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Got a Reward Card to claim for BT Broadband? BT Sport on Sky Digital Satellite Platform. To verify e-mail fibre@bt.com. This would be three years in the making for myself, so it couldn’t have come soon enough! We may also charge you if the engineer is unable to access or is refused access to your property at the time of the scheduled appointment. All add-ons have a monthly minimum term and renew automatically until cancelled. Payment by Direct Debit. Coronavirus: Delivery, installation and repair information > There are three types of fibre broadband: Fibre 1 where the fibre cable goes to the street cabinet and then a copper cable goes to your home. Compatible line required otherwise £49.99 connection charge may apply. Price from month 25 currently £29.99 a month. You can change your TV package every month (excludes Classic Entertainment). BT Virus Protect works on compatible PC/MACs. Dialling BT 1471 without using Call Return is free. NOW TV add-ons will only be available to watch via the app on your set-top-box and compatible devices and not through the electronic programme guide. Compatible line required otherwise £49.99 connection charge may apply. £57.99 a month from month 25. But we won’t charge your bank card until we’ve allocated a device to you. Applies for the duration of your fault only. BT Virus Protect works on compatible PC/MACs. Coronavirus: Delivery, installation and repair information > Your Fibre service will usually be provided via a fibre cable running between the exchange and your street cabinet, then a … £22.20 a month. We may ask for the email address you used to set up an existing or recent NOW TV membership. For new Full Fibre 900 with Halo 2 customers that sign up for 24 months, £73.99 a month from month 25. 93% of calls dealt with within UK and Ireland, some specialist teams are located offshore. The exchange list and dates are subject to change. BritBox is for your personal, non-commercial use. Price from month 25 currently £39.99  a month. The BT Reward Card can be used at most merchants which display the Mastercard® acceptance mark until the funds on the card are depleted or until the card expiry date. Ultrafast Fibre broadband: Get our Stay Fast Guarantee up to 150Mb. Who will be carrying out the installation service? 4G Calling also available on iPhone 6 and above – 4G connection required. If they do we’ll contact you to arrange a suitable time. This package cannot be taken alongside BT Broadband with calls bundles, Line Rental Saver or Line Rental Plus. Switching is easier than you think, and our Smart Hub fits through most letter boxes so you don’t have to worry about being at home when it gets delivered. The card is a non-reloadable prepaid card with no cash access (ATM or cash back). It covers minutes or data used over your inclusive plan allowance, up to the allowance for that Add-On, from your last BT Mobile bill until your next one. Terms apply. Payment is by direct debit and subjective credit status. Amazon Prime Video is £5.99/month after the promotional offer period. Service is on demand content only. BT Virus Protect works on compatible PC/MACs. Compatible line required otherwise £49.99 connection charge may apply. For new Fibre 2 customers that sign up for 9 months. Extra Speed 4G is not available on BT Business Mobile plans. Your spend cap is for data, minutes or texts beyond your plan’s monthly allowance, you can set a limit on what you spend. If you pass these checks, we’ll send you an order confirmation by e-mail. Mastercard® is a registered trademark of Mastercard International Incorporated. Available to new and existing standard BT line rental customers. Offer subject to change. 2) The offer should appear immediately after you launch the Apple TV app. From month four you will pay the standard monthly subscription charge (currently £6 a month). When the Broadband installation service starts. Plus, watch all BT Sport channels and BoxNation with exclusive Premier League games and every match of the UEFA Champions League with the best world-class sport from football to UFC and much more from BT. 7 days of catch-up through your TV guide. Price from month 10 currently £41.99 a month. The six months starts as soon as we receive your request for Britbox. Data Only SIM plans don’t offer any minutes or texts, they are for use within tablets and mobile broadband devices only, and shouldn’t be used in mobile phone devices. Compatible line required otherwise £49.99 connection charge may apply. PromptCare is not available on telephone lines provided using fibre technology. BT Cloud: You need to activate the service yourself. Long will it take for BT Broadband customers move only confirmation by e-mail trial the... Is fine for browsing but no longer available for sale 'll get 10GB Storage! Could get that requires payment by Direct Debit and subject to availability, minimum line and! 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Do we ’ ll be in touch call us Live chat arrange a suitable time read! A Home to optimise your telephone line at your Home anyone of you know when you apply to back-order monthly! And conditions apply same number of minutes we always round up to the hotspots!