The issue appears to be with the broader of the two cables. So, you must update the system. Friends with similar problems can refer to it and hope to help everyone. Hi @pampolk ,Thank you for visiting the HP Forums! Here are some specific steps to clean the laptop keyboard: 1. I did everything else the same. If your Chromebook is charging, let it charge for at least 30 minutes. Some of my chromebook C202 keyboard keys won't work after I press them. You have entered an incorrect email address! In the resulting Settings menu, choose Settings. If your item is not as described or damaged,you may return it within 30 days upon delivery, 14 years experience of cross-border electtic business plants, How to Fix Laptop Adapter Making Beeping Sound, What to Do if Cursor Jumps Randomly While Typing MacBook, How to Fix Screen Backlight Not Working on MacBook. Half of HP chromebook keyboard not working. HP's 14 inch chromebook has a known issue with some keys not working. Caveat: my Chromebook was out of warranty so I was happy carrying this fix out. If you don't need a on screen keyboard, you can close it. I have a pavilion 15 n laptop with a very weird problem - random keys scattered about the KB just don't work. HP Recommended. Currently, press the fn+Numlk key to switch the letter/numeric input. Now he's already working fine for a full day, so fingers crossed that the problem stays away. For example,the back space, h key and esc and others. Bought HP because I wanted quality for my daughter to do her school work. But the keys all work perfectly. Or press Alt + Shift + s. Select Settings . On a keyboard which has this issue, you can see that the fold in the cable is creased slightly more where the edge of the brace piece has squeezed it. The Chromebook will boot to Developer Mode. Click the"X" in the upper right corner to close the soft keyboard and then open it when you want to use it again. Find the part number that fits your model. By using this site, you accept the. Step 1: Make sure that you need to reset. A www.screensurgeons.com production. It is best choice to replace broken laptop keyboard yourself. I added a small piece of cardboard under the ribbon cable on the edge that caused the problem. 2. Pry open the rubber pads to reveal the screws under each corner pad. All other keys are working normally. So if this ever happens again I will use this solution. Use the tip of the spudger to flip the black tabs on the two ZIF connectors on the motherboard. Here is the instructions to do so. :smileyhappy: There appears to be a design issue with the internal layout of the 14" HP Chromebook. HP Chromebook 14" Keyboard issue certain keys not working -... HP Chromebook 14" Keyboard issue certain keys not working -- fix--please read! Such a beautiful and simple process. ... proceed to initial setup to know if Wi-Fi is working this time. However, this fix works! The integrity of the recovery media is verified, then the system is … A [software component] will damage your computer message displays when printing or installing - Click Here, Resolve Windows 10 or update issues on HP computer or printer– Click Here. If you have tried it and laptop keys not working properly, and the internal circuit path of the keyboard may malfunction. If you have any questions about replacing the HP keyboard, you can refer to this article or contact us. Re: [SOLVED] Some HP Chromebook 14 function keys not working as expected I think instead of using the F1, F2, etc. The above mentioned methods to resolve the Chromebook touchscreen not working problem is the majority of the scenarios. This is the back of the keyboard unit showing the second fold in the cable and how the cable looks slightly pinched where it meets the edge of the metal brace: The issue is exacerbated as this is under the left-hand palm rest. There appears to be a design issue with the internal layout of the 14" HP Chromebook. The keyboard keys are connected to the motherboard by two ribbon cables. Both cables are folded into a 'Z' shape. Towards the front of the keyboard, in the palmrest area, there are two metal brace pieces (one on each side). ‎11-09-2015 Before you factory reset your Chromebook. Part 1: How to Fix hp Chromebook keys don't work. If it does then you most probably have a faulty keyboard. Ivan9:48 AM HP Ivan9:48 AM Chromebook 14-q029wm Larry9:49 AM Thanks! HP Chromebook keyboard repair. Gently pry the case apart. Remove all the screws you can see on the back, then remove the 4 little white rubber stoppers which hide 4 more screws. This impacted keys 6, 7, y, u, h, j, n, m on my Chromebook. 9. The Chromebook is damaged: Contact HP to replace the damaged part or unit. Mine didn't have the brace, just a piece of tape. Equally unhappy that it has this issue as otherwise it is an excellent machine. HP Chromebook 14-Q010DX Keyboard and Touchpad Replacement. You don't have to bother to find a repair shop near you and you can buy a cheap laptop replacement keyboard yourself. Keyboard circuit board, motherboard, and CPU failure may cause hp Chromebook keys not responding, but these reasons are not common. The HP Chromebook 14 is one of many Chromebooks available on the market. I thought I would need a new keyboard, but my wonderful ex husband thought we should try clean and reseat the keyboard connector to the motherboard. They would work, then not work, and it was very frustrating esp to log in b/c I could not get my password typed in. 3. Ask the community. If the keys work, delete the account that's having … The second fold in the cable is about 4" (from memory) further down the cable - it is this fold which is causing the keyboard to fail. Part link below. If solution 1 did not work out then you need to try this solution to resolve this issue on your Acer laptop. However, re-folding the cable in the right place should remove the requirement to do this. Ask your administrator to wipe the data on your Chromebook and re-enrol the device on your work or school network. Lift the bottom of the keyboard to expose the internal components of the hp Chromebook. FYI: CB5-132T-C9ES is the type of my chromebook where the 1-key was broken. A great place where you can find solutions for your issues with help from the community!Thanks for sharing what worked for you and your HP Chromebook and keyboard not functioning correctly. ... HP Chromebook 14 keys not working; Options. If your Chromebook still isn't charging: Check if the charger or adapter cables are completely plugged in, both to your Chromebook and the wall. If it still won't turn on, recover your Chromebook. If the keyboard driver is not compatible and chromebook keyboard doesn't work, we need to reinstall the keyboard driver. Check the steps to remove/replace the keyboard/top cover. The keyboard is connected to the main board via two ribbon cables: one broad, one slim. † The opinions expressed above are the personal opinions of the authors, not of HP. Found HP doc explaining how. Ivan9:50 AM that i dont know Ivan9:50 AM never signed as guest Larry9:50 AM No worries, Ivan. Check indicator on the keyboard whether is lit or you try to press Numlock multiple times and check if the number keys is working. 5. thank you so much. This loads your Chromebook settings into a Chrome browser window. My husband did the first fix but didn't think it would take and it did not. However, at £269 for the 3G-enabled model or £249 without, it’s a little more expensive than some of its rivals. Remove the keyboard from the base of the notebook and remove it. HP Chromebook 14 (2019, AMD) HP's low-priced, AMD-powered Chromebook 14 offers a spiffy keyboard and 1080p resolution in a trim 3.4-pound package, but the touch screen is dim and both performance and battery life are marginal. Reseat the ribbon cable and add … Here is a link to the service manual for your laptop. Because of the limited space of the 14-inch or smaller laptop keyboard, the function of the numeric keypad is combined in the letter key when keyboard designing. 05:33 AM You will see the part number of the replacement part. The whole process took about 30 minutes (allotting 10 minutes to … In order to input function keys, all you have to press is the search button + the number of the function key. So I am not prepared to try and open the back of the machine to fix it myself but want an HP repair. Then I've noticed that the where the keyboard ribbon connects to the motherboard you can see that the ribbon has slipped out just enough to cause issues with the keys working. This is my fix. For example, in order to input F4, you will press ‘Search + 4’. It's a simple solution. If the Chromebook is not charging, check for damage to the charging port or for signs of oxidation. It's a little stiffer, probably because of the different bends and the cable extending closer to the touchpad itself. Both cables are folded into a 'Z' shape. 2. By *very gently* re-folding the cable about 2" away from it's exit point on the keyboard unit (gently rubbing the cable with the back of your nail is enough) and securing the cable to the keyboard unit with electrical tape, the second fold will be away from the brace causing the problem. Mine is a refurbished and it happened again! Didn't find what you were looking for? 05:35 AM. 5) After completing all the steps of the Hardware Update Wizard. The only option you have with the chromebook is to perform a Powerwash or factory reset to resolve your keyboard issue. Simply ask a new question if you would like to start the discussion again, "HPxxxxx.framework" will damage your computer" message in macOS Catalina or Mojave. No damage to the cable (which lies flat), I've changed the KB to no avail, symptoms the same as before - I'll try updating drivers but it's a mystery to me and I've had no reply from HP - there are quite a few others suffering mystery KB issues. If you have a need for F-keys, don’t fret, you can convert your Chromebook’s shortcut keys into F-keys by following these steps: Click the Settings panel in the bottom right corner of your Chromebook screen. You basically have to remove everything rubber to get at the screws you can't see. Check for a crack in the display or other signs of physical damage to the laptop. The keys A S D and F are not working on my keyboard. Place your closed Chromebook with the back facing up. The internal circuit board of the keyboard or the conductive plastic is not clean for a long time, so that the circuit cannot be connected, which may cause some keys not working on laptop hp. Make sure the keys are detachable and can be easily install before open the keyboard. It sounds like the keys were shorted out or the ribbon could have came loose. 1. While the Refresh key is on hold, press the Power button. My solution has been to move the fold of the cable away from this brace. Use the nails to buckle the edges, slowly buckle up. Part 2: How to use the keyboard when the parts of the keyboard does not work. A little tougher than expected to get machine apart. Solution 2 – Update the Operating System. It is easier to replace the keyboard than try to fix it as you can cause more problems than you solve if you attempt this. Try plugging in a USB keyboard and see if it works OK. 1. Restart the computer. Click the on-screen keyboard to open the virtual keyboard. One of the turned edges of this brace is interfering with the second fold on the cable. Important: Depending on your keyboard, you can press the Search key or the Launcher key for some shortcuts. ‎11-09-2015 The first solution I posed was very temporary----my chromebook was still under warrenty so I was able to send it back. Please help me with the make and model number of the Chromebook. Crosh includes several diagnostic tests that can be used on all HP Chromebooks and Chromeboxes without enabling developer mode. Gently separate the keyboard and bottom case. I suggest re-seating or possibly replacing the keyboard. Just to point out, I didn't make a second fold in the cable, just let the cable find it's own way. Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Reinstall the driver to fix hp Chromebook keys don't work. 2. online search in the search box of GEMWON Mall to find the best replacement parts for your laptop. I’ve tried power washing and tried taking the back of the - 7090546. Both cables are folded into a "Z" bracket. Hope this helps for you as well. This was very close to a similar HP Chromebook I had to repair recently. As the cable leaves the keyboard unit it is folded almost immediately (the folds are clearly marked). I have 14-x010wm and keys 6 7 y u h j n m  are not functioning I think this is a factory hardware issue and will continue to recure even after fixed. - edited Insert your Chromebook USB recovery flash drive. You can see the two black lines on the cable where the original folds were, with the new fold just below the grey electrical tape (I've moved the barcode sticker off the ribbon cable). You can’t even use the input control command in Crosh to adjust the advanced touchpad and mouse settings anymore. Update the keyboard drivers in windows 10: 1) On the desktop, right click "this pc" - "manage", 3) Right click the driver and click on the "update driver", 4) You can also choose to"uninstall driver", which will be automatically reinstalled after the computer is restarted. The keyboard is connected to the main board via two ribbon cables: one broad, one slim. ... hold down the Ctrl + Alt + Shift + R keys. Daughter said it made the feel of the touchpad different. Try using the keys while you browse as a guest. If you can remove the keyboard,open the keyboard and wipe the contacts of the LVDS cable with an eraser...Reinsert and try again. HP Chromebooks - Chromebook Operating System Does Not Load (Chrome OS) This document applies to HP Chromebook computers with Chrome OS. 2. If your laptop is still with warranty, please send it for repair or consider replacing the laptop keyboard.I think this is a better solution. My machine has this issue but should be still under warranty - I purchased it in the UK in April this year. Possibly overkill, but I've also (carefully) removed the metal brace (simple to do, just scratch off the top of the plastic welds holding it in place) as the brace was already loose and is so flimsy it's unlikely to be providing much by way of support. 2 Answers. The most common fault of keyboard is above. HP Chromebook's keys intermittently not working(y, m, h, etc) does not respond is generally due to a problem with the internal circuit board of the computer keyboard. HP Chromebook 14 not charging but still has power Now, we’ll try to troubleshoot your HP Chromebook 14 that won’t charge but still has some battery left and is working properly. Hey so my HP chromebook i recently cleaned the keys and when that happened iut started to auto type and some keys are not working as they are meant to (Y= W, A=power off, etc.) you are a genius, thanks so much!!!! Power off your Chromebook; Now look for the Refresh key and then press and hold it. Replace the original laptop keyboard purchased from GEMWON and install the components in reverse order. Uncheck the box under “touchpad” where it says “enable tap to click.” Originally, you could disable the touchpad on a Chromebook completely, but recent Chromebook updates removed the ability to do so. 2. Under "Device," choose Keyboard. HE cleaned the keyboard connector with isopropyl alcohol, and re-connected that connector and it worked. I was going to replace the keyboard, but it's permanently attached to the bezel. To check the warranty of your laptop, go to HP Customer Support - Product Warranty Check. How to fix stuck keys on Chromebook HP? Remove the 6 mm Phillips screws, a total of 11 screws. HP Chromebook's keys intermittently not working(y, m, h, etc) does not respond is generally due to a problem with the internal circuit board of the computer keyboard. Hi there I was going to try this method, i have undon the screws but im having trouble getting the back case off has anybody else had this problem if so is there a simple way to do it because I feel like I'm going to break it otherwise? Function Keys. Note: If you're using your Chromebook at work or school, you can't reset it. 7. You can try to purchase replacement parts at Amazon, eBay, GEMWON, etc. HP Chromebook 14-Q010DX Keyboard and Touchpad Replacement - iFixit. These are flat pieces of metal which have slightly turned edges to increase rigidity. Try charging your HP Chromebook 14. If you are using the older version of the Operating System then you can face the Chromebook keyboard not working problem. Again, you only have to do this if there’s no sign of liquid … To change how a specific keyboard key works: At the bottom right, select the time. Troubleshooting HP Chromebook 14 that won’t connect to Wi-Fi. I had a problem with my HP Chromebook's keys intermittently not working--the y, m, n, etc. Once the Chromebook starts, you can release the Refresh key. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 6. Ultimately, the new HP Chromebook 14 is as advertised. Use the model NO. Please check this article for more information: I wish the solution to my KB problem was that simple (to solve, that is - it's a nice bit of diagnosis!). You can click the keys above to input. The internal circuit board of the keyboard or the conductive plastic is not clean for a long time, so that the circuit cannot be connected, which may cause some keys not working on laptop hp. My laptop is under 2 years old and is useless. You can try to fix the keyboard problem by squeezing the cable slightly. After the removing, look at the inside of the silicone bracket whether there is broken, take a small screwdriver to try to fix. The function keys (from F1 to F12) are implemented on a whole range of platforms, and you might need to use them on your Chromebook for a variety of reasons. Press and hold the Esc key and refresh (F3) key and then press the power button to turn on the Chromebook. There is a ribbon cable that goes from the touch pad to the motherboard. Powerwash: Performing a Factory Reset on Your HP Chromebook or Chromebox (Chrome OS) If this does not work or you are not able to do the Powerwash, you will need to contact HP phone support for repair options. This document describes what to do when your HP Chromebook has power but does not boot up into the operating system. You remove the broken keycaps (keys on the keyboard). Insert the flat end of the spudger between the bottom of the Chromebook and the keyboard. Gently slide the keyboard cable out of the motherboard and disconnect. I have tried today to raise a ticket via the support website; so far no email yet received confirming my ticket and I cannot see it from my account login. Using the virtual keyboard input, enter the cursor search box into "on screen keyboard". 3. Step by step instructions to replace the keyboard assembly and battery on a HP Chromebook 14 G5. Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping. The issue appears to be with the broader of the two cables. Laptop keyboard keys not working after spill Cola, this method is used to remove sticky keys from the keyboard and remove sticky residue. 3. I cleaned the keyboard connectors and everything functioned perfectly after I was done. But then after commenting them out, rebuild with udev as you said, I … 8. Of course this forces you to open the chromebook, but it only requires limited technical skills. Obviously, those in the market for a Chromebook might not want that, but the option is there and worth considering. If the hp Chromebook numeric keyboard not working, it is very likely that you pressed the Numlock button accidentally and closed the keypad. keys, it would be better just to comment all of those lines out. Make sure that the power outlet is working. This article introduced solutions for keys not working on hp Chromebook. How to Fix HP Laptop Keyboard Not Working, Easy Ways to Remove and Clean MacBook Keyboard Keys, /blog/How-to-Fix-HP-Chromebook-Keys-not-Working. Clean the keys and keyboard connector with isopropyl alcohol, and re-connected that connector and it worked. You can replicate the issue with the keyboard by *gently* squeezing the cable at this point. HP Chromebook and keyboard not functioning correctly. Slide the spudger along the gap and apply pressure down to separate the two components. And also power off laptop with laptop open for safety. Larry9:49 AM Just to confirm, does the shortcut keys work fine while you're in Guest mode? All other shortcuts. Change the function of one or more keys. Nice to hear you solved your problem at least! Very unhappy with this problem. Follow the steps in this document to use crosh commands, or another Chrome diagnostic tool, to troubleshoot Chromebook and Chromebox hardware issues. Half of HP chromebook keyboard not working. Part 3: HP Chromebook 11 G4 Keyboard Replacement. (Known by users, not admitted by HP) The cause is a crimp in the keyboard ribbon cable. This may not work for everyone, but try this b/f you buy a new keyboard. HP Chromebook 14 y u h j n m keys not working ‎01-19-2015 10:08 PM. Fyi: CB5-132T-C9ES is the majority of the notebook and remove it AM. First fix but did n't think it would be better just to confirm, does the shortcut work! Sure that you pressed the Numlock button accidentally and closed the keypad I was happy carrying this out... 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